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How Software Quality Mediates the Impact of Intellectual Capital on Commercial Open Source Software Company Success
- Citation Author(s):
-
ShimelsGaromssa
Multimedia UniversityRathimalaKannanMultimedia UniversityIanChaiMultimedia University - Submitted by:
- Shimels Garomssa
- Last updated:
- Fri, 03/25/2022 - 12:27
- DOI:
- 10.21227/3rwb-vg72
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ABSTRACT The recent surge in the number of commercial open-source software (COSS) companies shows the growing importance of COSS companies in the software industry. As knowledge-based firms, COSS companies’ success depends heavily on the interplay among intangible resources such as human capital, relational capital, structural capital, and software quality. To observe these relationships, we conducted a hypothesis-testing questionnaire-type survey involving 200 software development experts and users working at 60 multinational COSS companies. Accordingly, the study unearthed two different but conjoint ways (i.e., direct and indirect) in which intellectual capital impacts COSS company’s success. On the one hand, relational capital one of the intellectual capital components directly affects COSS company success. One the other hand, relational and structural capital indirectly affect COSS company success through human capital, which, in turn, is itself mediated by software quality in a sequential mediation model. Therefore, COSS companies may need to prioritize software quality as it is the most critical variable impacting the success of COSS companies.
Survey Instrument
Commercial Open-Source Software (COSS)
In this study, COSS is defined/operationalized as software managed by a company, which develops and owns some or all of the software it offers under an open-source license. Moreover, COSS companies are companies that generate revenue through complementary products or services [16].
SECTION A: Human Capital
This section aims at gathering information regarding your experience in software development and related roles.
SECTION B: Structural Capital
Please mark on the scale from 1 to 7 where 1=Strongly Disagree, 4= Neutral, to 7=Strongly Agree
SECTION D: Software Quality
Please mark on the scale from 1 to 7 where 1=Strongly Disagree, 4= Neutral, to 7=Strongly Agree
SECTION E: Commercial Open-Source Software Companies Success
The goal of this section is to measure success in commercial open-source software.
Please mark on the scale from 1 to 7 where 1=much less than expected, 4=neutral, and 7= greatly exceeding expectation
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